Frequently Asked Questions

How long does it take to process my order?

Processing times may vary depending on the item and whether it is personalized or handmade to order. Current turnaround times will be listed in each product description whenever possible.

Do you offer personalized items?

Yes! Many of our products can be personalized or customized. Please read each product listing carefully for customization details and be sure to enter your personalization exactly as you would like it to appear.

Can I request a custom order?

Absolutely! We love creating meaningful and unique pieces. If you have something special in mind, please reach out through our contact page or email us for custom order inquiries.

Will my item look exactly like the photos?

Because many of our items are handmade and some are personalized, slight variations may occur. We do our best to ensure each piece is beautiful, high quality, and made with care.

Do you accept returns or exchanges?

Because many items are handmade and/or personalized, returns and exchanges may be limited. Please review our refund policy for full details before placing your order.

How should I care for my item?

Care instructions may vary depending on the product. Specific care details will be included in each listing when needed to help keep your item looking its best.

Do you ship gifts?

Yes! Many of our products make wonderful gifts. If you're sending directly to someone special, please make sure the shipping address is entered correctly at checkout.